At Phantom System we want you to be satisfied with your purchase. This Refund Policy explains when and how you can request a refund for our digital ebooks and related materials ("Products"). It forms part of, and should be read together with, our Terms of Service.
1. Our 30-day money-back guarantee
We offer a 30-day money-back guarantee on our Products. If you are not satisfied for any reason, you may request a full refund within 30 days of your purchase date, unless a different period is stated at the point of sale.
2. How to request a refund
To request a refund, simply contact us within the 30-day window using the details in the "Contact us" section below. Please include:
- The name and email address used to place the order.
- Your order number or receipt, if available.
- The Product you purchased.
You do not need to provide a reason, although any feedback is appreciated and helps us improve.
3. How refunds are processed
- Approved refunds are returned to your original payment method.
- Refunds are typically processed within 5–10 business days of approval.
- The time it takes for funds to appear depends on your bank or payment provider.
4. Access after a refund
Because our Products are digital, once a refund is issued your licence to use the Product ends. You agree to stop using the Product and to delete any downloaded copies.
5. Exceptions
We may decline a refund where we reasonably believe the guarantee is being misused — for example, repeated purchase-and-refund activity, or evidence that a Product has been copied, shared, or distributed in breach of our Terms of Service. Any such decision will be made fairly and in good faith.
6. Your consumer rights
This Refund Policy is offered in addition to, and does not limit, any rights or remedies you have under applicable consumer protection law, including the Australian Consumer Law. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy operates to exclude, restrict, or modify those rights.
7. Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision. The policy that applies to your purchase is the one in effect at the time you placed your order.
8. Contact us
To request a refund or ask a question about this policy, please contact us:
Phantom System
Email: support@phantomsystem.com
Postal address: 388 George Street, Sydney NSW 2000, Australia